Delivery term
It is the intention of writing-pens.com to send your orders as quickly as possible. We have no reason to hold orders and our first goal is to make our customers satisfied.
But due to the very nature of the products and the immense diversity of references, colors, types of nib, limited edition pieces, fountain pens that need final touches by a master craftsman, etc. it is completely impossible to have all the references immediately.
It is for this reason, and because we are specialized in high-end and very high-end writing pens, that we need a flexible shipping term policy. There are therefore three fundamental types of delivery times:
Immediate delivery: Items are in stock, except in rare cases, and can be shipped immediately. In this case, shipments will be made within a maximum period of 72 hours. (3 working days), the usual term being between 24h. and 48h. It depends on the country of delivery, it will be done in one term or another.
Deferred immediate delivery: The items are not in stock but can be ordered from the manufacturer or distributor and shipped within a maximum period of 7 working days. This is the case with high-priced fountain pens or extreme nib points, for example.
On request: The items are not in stock and the house needs a period to achieve them. This is the case of pieces that are new and will be released on the market in a while, some fountain pen that requires some final touch-up by a master craftsman, items that are difficult to obtain, etc.
IF YOU HAVE A DEADLINE, IT IS RECOMMENDED TO ENTER THIS DATE IN THE OBSERVATIONS FIELD. In this way, in the event that we know that we are not reaching this date, we can inform you and propose a change or simply inform you in case you wish to cancel the order before shipment. This is the case of pieces for birthday gifts, special dates, etc.
In the case of orders with items whose type of delivery time is different, the highest one must always be applied, since the shipment will be made for the entire order.
In the case of orders with different items and provided that INDIVIDUALLY or in subsets they exceed the minimum amount of shipments by writing-pens.com, staggered shipment of the order may be requested. For this it will be necessary to send an email to info@writing-pens.com.
Shipping costs:
The system will automatically calculate the shipping cost to be paid by the customer, informing about it when making the purchase.
The system calculates the shipping price based on the weight of the items contained in the shipment, with a minimum.
It is advisable to group orders to dilute the price between items.